From time to time we receive emails from our customers with the following information: "My website is not available".
Sometimes this is the case and we remedy the situation as quickly as possible.
In most cases, however, the customer's website is accessible as normal. But probably not for the customer himself. If we now tell the customer that everything is fine and also send a screenshot, this usually does not satisfy the customer.
Check accessibility independently:
If you want to keep an eye on this in the future (the hoster can tell you a lot), you should set up a so-called Monitoring service use.
A good monitoring service monitors permanent Your website or online store is completely independent of your hoster and informs you by e-mail and/or SMS in the event of outages.
Your website can be checked every minute so that you can always keep an eye on outages.
A very good monitoring service here is definitely serverstate.de